SALT LAKE CITY – Priority shipping^® Revolutionizes Emergency Dispatch Industry With New Cloud-Based Call Pickup Software, ProQA^® Discovery, which can be deployed and maintained at 100% virtually, including implementation, training, certification and quality assurance. ProQA software has long been recognized as the standard of care for taking emergency calls with its research-based medical dispatch protocols created and supported by the International Academies of Emergency Dispatch â„¢. Now ProQA Discovery Help modernize emergency dispatch call taking by bringing flexibility, innovation and high performance to communities of all sizes, especially sheriff-based services.

“Our goal with ProQA Discovery has been to provide a solution offering the highest level of care that is accessible to every community, regardless of its size, ”said Ron McDaniel, President of Priority Dispatch. “When they need to call 911, every resident in every community deserves to reach an emergency dispatcher using the Medical Priority Dispatch System ™ (MPDS^®) with its award-winning and proven protocols, rescue instructions and increasing levels of artificial intelligence.

Two powerful artificial intelligence modules integrate with ProQA Discovery, transforming the training of emergency dispatchers and the review of calls needed for centers. Explore AI, powered by Corti, evaluates recorded calls for additional data elements that QA typically isn’t able to review. It also identifies any missed cardiac events or other critical incidents for QA review. Train AI, powered by call simulatorâ„¢, provides hundreds of simulated calls that emergency dispatchers can respond to to improve their emergency handling within ProQA.

And the emergency dispatch community is also excited about this new cloud-based solution. Angela Burrer, District Manager, Communications, for the Cy-Fair Fire Department, Houston, says: “Having access to ProQA Discovery will open many doors and windows to the most remote areas of the expedition world. The role of the emergency dispatcher is often described as the one with the most responsibility, as early as possible in each case. Now it can deliver the industry standard of care from any location with every call it answers. This is an exciting new tool to help agencies in their important missions.

About priority shipping

Priority Dispatch is the global leader in providing research-based protocol solutions to emergency call centers in the medical triage, fire, police and nursing disciplines. For over 42 years, EMS and 911 agencies have used the IAED-approved Medical Priority Dispatch SystemTM (MPDS), first with decks of cards and now in ProQA software. Our solutions have been proven to work on hundreds of millions of calls and serve communities in thousands of branches around the world in 27 languages ​​and 56 countries. Get to know us at prioritydispatch.net.