Make the perfect partner connection with Microsoft
As a growing number of businesses consider migrating to Microsoft Teams, they may be wondering what’s the best way to go about it.
If they are considering a Microsoft solution, they can either go to Microsoft themselves and arrange things using internal resources, or hire a trusted partner to help them.
Microsoft partner CPS spoke with UC today to illustrate how it can provide a seamless transition to Microsoft Teams to better support their communication stack.
Dean Woolgar, UC Solutions Architect at CPSsays: “Microsoft has a lot of different partners, at CPS we are well placed to help with solutions around Teams Voice and related services.
“While companies can approach Microsoft directly, they will generally only deal with native elements of Teams, we will include detailed customer requirements around the deployment, whether it is contact center functionality, call recording, device recording or security and compliance to help run business communications efficiently – we provide an integrated solution as a one stop shop.
Big bang or phased
Some customers are unable to take a “big bang” approach and migrate entirely to the cloud to manage all of their communications. Many initially prefer to keep their old PBX in place, such as Mitel or Avaya, for example.
Woolgar says, “If they ultimately want to migrate to Teams Voice from their current PBX, partners can help them get there. At CPS we have different skills and certifications across the business and can help them no matter what former supplier is involved. »
For Teams projects, to help customers transition to a successful migration, partners often provide adoption and change services such as virtual walk-in clinics for key personnel, classroom training for users and a “train the trainer” service for company staff.
Woolgar also says partners have better access to third-party vendors that can be integrated into customers’ Microsoft systems due to pre-existing and mature relationships, if they need ongoing deployment support. “It’s easier for partners to deal with issues than for customers who do it themselves, because they know all the right people to contact at other vendors.”
He also argues that Microsoft partners can advise on the most cost-effective approach. “We spend time getting to know the customer, learning about their future technology roadmaps and potential expansion plans. We can guide clients and determine where they may have existing investments that need to be accounted for. Customers can get a better price on devices or third-party solutions by going through a partner, rather than going directly. »
On the services side, Woolgar says partners can manage issues across the entire communications stack seamlessly. “If you have multiple vendors in your system and you encounter a problem, multiple work tickets may need to be generated to help resolve it. We can act as a single point of contact, so file a ticket with us and we’ll deal with all vendors to resolve the issue. Our support services are invaluable.
Woolgar says that if there are system issues affecting multiple customers in the wild, CPS becomes aware of them quickly, as it receives all vendor notifications. “We can be more proactive than end customers when issues arise and have a substantial knowledge base to help us resolve issues quickly,” he says.
As for Microsoft itself, Woolgar says CPS has a very good relationship with the company and often helps Microsoft deliver its own commitments to customers.
“Between July and December of last year, I worked with Microsoft Consulting Services on large client projects around unified communications,” says Woolgar.
“CPS has years of experience in this area across industries and can help you on your journey to Microsoft Teams,” he says.